Frequently Asked Questions

When is MyVLab available?

In order to accommodate the Western student population's dynamic work schedules, MyVLab is available 24 hours a day, 7 days a week during the school year. System updates will be done during maintenance windows but impact to users will be minimized.

How long can I be logged into MyVLab?

You can stay logged into MyVLab for a maximum of 10 hours at a time. If you are still logged in at this time you will be logged out automatically. This is to ensure server resources are not retained by users who have left their session idle for extended periods. If you require use of MyVLab for any longer than 10 hours, please save your work, log out, then log back in to start a new session.

Why do I get the error "This desktop does not support the requested display protocol. Please contact your administrator."?

You may get this error if you are running an old version of the VMware Horizon client used for MyVLab. Try going to the setup instructions for your operating system and downloading the most recent version.

Why can't I see an application I need to use?

Some applications are restricted to a class list provided by the faculty member that owns the software license. If you require an application for a class and it does not appear on your desktop or start menu, contact the course instructor.

What happens if I lose my connection while logged into MyVLab?

If you have connectivity problems while logged into MyVLab or accidentally close your VMWare Horizon View client window, you may still rejoin your session if you are able to log back in within 15 minutes. After 15 minutes, your session will be logged out. If your files are saved to your MyFiles H drive, they may be recoverable.

When I launch an application, I receive an error. What's going on?

Some applications provided in MyVLab only function when they are able to connect to a license server. Sometimes technical issues arise from the license application that cause the server to become unavailable. If you experience an issue with one of these applications, please report it to the Helpdesk as soon as possible so support technicians can investigate and resolve the problem.

The following applications have license servers:

  • Matlab
  • Maple
  • ArcGIS
  • SPSS
  • Sigmaplot

When I try to log in I get the error "Your are not entitled to use this system", why?

Access to MyVLab is only provided to Faculty upon request and only if it is for instructional use, not research. If you require access for teaching a class, please create a ticket with the WTS Helpdesk.

If require use of an application for research, some applications are available from WTS as a site license for research purposes, see for more details..

How can I make an application available through MyVLab?

If are interested in having a piece of software available for remote access through MyVLab, please create a ticket with the WTS Helpdesk outlining your request. Please include as much detail as possible on the following:

  • License type (open-source,network license,serial number)
  • Any user restrictions (anyone, class list, etc.)
  • Performance consuption expectations

Published on  and maintained in Cascade.